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Covid-19 updates for Dusan’s customers

Follow this page to learn the latest updates and what they mean for you

Along with the safety of our employees, our priority is to continue serving our customers. We think that it’s especially important during these times to support our customers to work from home however we can.

This is a difficult time for everyone and we’re working hard to adapt to this new reality. We’ll continue to share information on this page, so check back often.

jun 24, 2020

Fulfillment

Our products are taking longer than usual to fulfill, especially orders shipped from our US facility.  For these products, you can expect fulfillment to take up to 25 business days.

We’re working on improving speed, mostly by investing in new printing equipment and hiring more fulfillment specialists. 

products

We’re working closely with our suppliers to ensure we have adequate stock levels. But Covid-19 is impacting the entire industry and supply chain, so there could be some disruptions.Currently, we have enough stock to fulfill orders, especially T-SHIRTS.

We’ve temporarily ran out of some colors for our hoodies course due to
Our suppliers running out of stock.

Shipping

Yes. As of June 15, here are the approximate delays you can expect on top of the estimated delivery time:

US to US → 5 additional bus. days

US to Canada → 7 additional bus. days

US to Europe, Australia, New Zealand → 10 additional bus. days

US to Worldwide → 15 additional bus. days

EU to US, Canada, Australia, New Zealand → 25 additional bus. days

EU to Germany, the UK → 9 additional bus. days

EU to Spain → 16 additional bus. days

EU to Austria, France, Italy → 12 additional bus. days

EU to The rest of EUR → 20 additional bus. days

EU to Worldwide → 30 additional bus. days

We’re disabling Express and Overnight shipping methods for domestic and international orders from the US as our carriers can’t guarantee fast delivery.

We’re in touch with our carriers and they’ll notify us of any more disruptions. We also recommend you follow your local news for any regional disruptions.

We don’t ship to the following countries:

Algeria, American Samoa, Angola, Argentina, Azerbaijan, Bahamas, Bahrain, Bangladesh, Benin, Bermuda, Bolivia, Botswana, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Chad, Chile, Cook Islands, Costa Rica, Cuba, Curacao, Dem. Rep. Of Congo, Dominican Republic, Ecuador, Egypt, Ethiopia, Faroe Islands, Fiji, French Polynesia, Gambia, Ghana, Grenada, Guinea Bissau, Guyana, Haiti, Honduras, India, Iraq, Ivory Coast, Jamaica, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nigeria, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Rep. Of Congo, Rwanda, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, South Africa, Sri Lanka, St Martin, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Timor-Leste, Tonga, Tunisia, Turkmenistan, Turks and Caicos Islands, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe.

We have started shipping to Antigua and Barbuda, Aruba, Barbados, Belize, Bosnia and Herzegovina, China, New Caledonia, Nicaragua, Moldova, Montenegro, and Trinidad and Tobago.

This list is current as of June 18, 2020.

We suspect this is temporary, and recommend that you also disable shipping to these countries on your platform.

Our carriers will let us know when service will resume, or whether there are more disruptions.

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.

Apr 16, 2020

Be prepared for delays

Our fulfillment times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we’re seeing delays in our supply chain, including distributors and shipping carriers.

production type

US fulfilment

EU fulfilment

DTG

15-20 business days

7-10 business days

Embroidery

10-13 business days

10-13 business days

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March 16, 2020

Based on advice provided by public health experts, we’re implementing work from home policies across all of our Dusan’s locations. Employees who can are now working from home.

While our regular operations continue, the safety of our employees and customers is our top priority. We’re increasing the frequency of scheduled cleanings and instructing team members who work on-site to stay home if they feel sick.

Operations

Over the next couple of weeks, you may notice longer fulfillment times for orders fulfilled in North Carolina. This is largely due to a recent influx in orders. We’re working hard to accommodate our rapid growth by expanding our production fleet and onboarding new team members, while bearing public health guidelines in mind. Most orders should still stay within the timeframe of 2-7 business days.

dimitri karastelev 0hO1QgI1H8g unsplash

Shipping

Several European countries, including Latvia, have announced stricter border crossing regulations and closures. Starting Tuesday, March 17, the Riga International Airport will close all passenger commercial flights.

While cargo can still ship internationally, this impacts our ability to ship orders from our Latvia facility and you may experience delays.

We’re following the situation and are in touch with our shipping carriers. We will post more updates as they come.

photo 1584291527935 456e8e2dd734
Abdelrahim Farah

Abdelrahim Farah

Creating Content is My Joy, I always looking for content that gives value to the readers
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